Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail support@basicsbychef.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

www.basicsbychef.com

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@basicsbychef.com

Effective Date: 6/12/2024

Introduction
Due to the nature of our digital products and services, we adhere to a strict refund policy to ensure fairness and clarity.

1. Refund Eligibility

• Digital Products (e.g., eBooks): Refunds are not available once the product has been mailed.

• Consultancy Services: Refunds will not be issued after the purchase has been completed.

2. Exceptions

Refunds may be considered in the following cases:

• You were charged multiple times for the same product/service.

• The product was not delivered due to technical issues.

4. How to Request a Refund

• Email support@basicbychef.com with your purchase details, the reason for the refund request, and any relevant evidence.

• Refund requests are reviewed within 7-10 business days.

5. Dispute Resolution

If a resolution cannot be reached, disputes may be escalated to third-party payment processors for review.

Refund Policy for Consultancy Services

Nature of Service
Consultancy services are customized, one-on-one sessions tailored to your specific needs. Due to their personal and consumable nature, they are classified as digital products once delivered online.

Refund Conditions

1. Non-Refundable After Delivery:

   • Once the consultancy session begins or has been conducted, refunds are not possible. This is because the service has already been rendered and cannot be undone.

2. Rescheduling Flexibility:

   • Sessions can be rescheduled with at least 48 hours’ notice to accommodate unforeseen circumstances. Failure to provide notice will result in the session being marked as completed.

Why We Follow This Policy

• Commitment of Resources: Once a session is scheduled, resources such as time and expertise are allocated specifically to you.

• Value Delivery: The transformative nature of consultancy services means that the value is delivered immediately upon execution, making them non-returnable.

How to Request a Refund or Reschedule

• Email us at support@basicsbychef.com with your details and the reason for your request. Refunds or rescheduling requests will be reviewed and processed within 7-10 business days.